Refund policy

Refund & Returns Policy

Last updated: September 2026

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work on gaddygear.com.

Return Window

Most items can be returned within 30 days of delivery for a refund to your original payment method.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all included parts and hardware. Please keep your order confirmation or receipt as proof of purchase.

Non-Returnable Items

Made-to-order or custom items
Items marked "Final Sale"
Products that have been assembled, installed, or used

How to Start a Return

Email contact@gaddygear.com with your order number and the reason for return. We'll confirm eligibility and send return instructions, including where to ship the item.

Return Shipping & Restocking Fees

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Large or freight-shipped items may be subject to a restocking fee of up to 20% to cover return freight costs; this will always be disclosed to you before you ship anything back.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–10 business days. Refunds are issued to the original payment method; shipping charges are non-refundable except where the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue and we'll arrange a replacement, repair, or refund at no cost to you.