Freight Shipping Policy

Last updated: September 2026

Oversized and heavy items — such as gazebos, pergolas, carports, greenhouses, and select patio furniture — ship via LTL (less-than-truckload) freight carrier rather than standard parcel. This policy explains what to expect.

Which Items Ship via Freight

Product pages note when an item ships via freight. These items are typically too large or heavy for standard parcel carriers.

Delivery Type: Curbside vs. White-Glove

Unless otherwise stated on the product page, freight delivery is curbside — the carrier delivers to the curb, driveway, or garage entrance of your address, and does not carry items inside or perform assembly. White-glove delivery (inside placement and unpacking) may be available for select items at an additional cost; check the product page or contact us before ordering if this matters to you.

Delivery Appointments

Freight carriers will call or email to schedule a delivery appointment window. Someone must be available at the address during that window to accept and inspect the shipment.

Inspect Before You Sign

Please inspect the packaging for visible damage before signing the delivery receipt. If you notice damage, note it in writing on the delivery receipt (or refuse the shipment if damage is severe) and contact us within 48 hours with photos so we can file a freight claim on your behalf.

Delivery Requirements

Your delivery address should be accessible by a large truck. Additional fees may apply for delivery to locations with limited truck access, or for redelivery after a missed appointment.